Help Center

Yes it is easy.  Simply login, go to  Manage My Subscription, on the left hand side, and enter and save your changes.

• Hassle-free cancellation at any time. Simply login, and click  Manage My Subscription, on the left hand side, and chose the cancel option, and save. 
  

Top idea. Login to Account, go to ‘Manage My Subscription’, on the left hand side, add the lucky new recipient and their delivery address details, and save.

We understand that life changes. Suspending or cancelling your subscription is easy. Login, go to  Manage My Subscription, on the left hand side, click on suspend (or cancel) , and save.

Because we offer you the safest tampon for your body and our planet.  Period. (Excuse the pun.)

Unlike many of our competitors our tampons truly only contain ONE material, 100% certified organic cotton.  Nothing else.  Which means they do not have a polyester/plastic veil over the top of the cotton core.  Nor are they falsely labelled certified organic nor packed in an uncertified environment.  Crimson tampons have received and proudly display on each box certificates from the International Global Organic Textiles Standard (GOTS), and the Institute of Certification for Ethics and Environment (ICEA).  They are manufactured and packed in a sterile and certified environment that is inspected regularly by GOTS, ICEA and the American FDA. They are not only kind to you and our environment, but also to growers and workers. 

Crimson is a New Zealand owned company. Our products are designed in New Zealand by women, and made in the European Union. Our cotton comes from a range of GOTS (Global Organic Textile Standard) certified farms including the USA, Pakistan, Sri Lanka and Turkey.  The production of Crimson tampons adheres strictly to GOTS and FDA (Federal Drug Administration) health and hygiene standards. GOTS certification also means that the products are ethically sourced.

Two things indicate that a tampon contains only certified organic cotton. Firstly, if it carries the logo of a nationally or internationally recognised organic monitoring body, such as GOTS (Global Organic Textile Standard) or the Institute of Certification for Ethics and Environment (ICEA). And secondly, the absence of a twist opening tampon wrapper. A twist opening wrapper means the tampon contains plastic in the form of a PET or polyester veil covering the tampon core.  Crimson tampons carry the GOTS and ICEA symbols, and they don’t have a twist opening wrapper.   Crimson tampons are genuinely made from only 100% certified organic cotton. Nothing else.  They are also produced and packed with strict adherence to the GOTS, ICEA and the FDA (Federal Drug Administration) standards of hygiene and production.  

Beware of imposters. Products that say they are certified organic but don’t carry a certifying logo are unlikely to be certified organic nor packed in an environment which meets the strict GOTS or FDA hygiene standards. Also, if they have a twist opening, they are not 100% cotton.

Yes our boxes are made with recycled cardboard and printed with non-toxic inks suitable for the most delicate of products such as food. Our cellophane wrappers are made from bio-plastic which is biodegradable.

Yes we are committed to a Reduce, Reuse, Recycle Policy in all aspects of our business practice.  
“There is no Planet B” - Greenpeace.

Look for the circular cut on the gold tear tape. It gets easier with practice.  We don’t use twist open wrappers as they would fluff up the cotton before the tampon is inserted.  This is because we don’t have a polypropylene (plastic) veil over our cotton which is present on all conventional tampon brands, and many falsely labelled 100% organic cotton tampons.  A truly 100% cotton tampon will never feature a twist open wrapper.

The most environmentally friendly way to dispose of tampons it to wrap them in paper and put them in your compost.

What is Toxic Shock Syndrome?
Toxic Shock Syndrome (TSS) is a rare but serious illness that can cause loss of limbs or death. It is caused by toxins produced by Staphylococcus aureus, a bacterium that is commonly found on the skin and inside the nose and vagina. If, the toxin is produced in the vagina or a wound, and absorbed from there into the bloodstream, a person who is not resistant to the toxin may become ill. Most people develop resistance to the toxin (that is why the illness is so rare) and in these people there is no harmful effect. TSS can appear in women, men and children.

Why Is Toxic Shock Syndrome Associated with Tampon Use?

The risk of contracting TSS is higher in adolescents and women under 30 years of age who use tampons during their period. Estimated incidence of TSS is of 1 to 17 per 100,000 menstruating women and girls per year.  If you don’t use tampons the risk of TSS is reduced but not entirely eliminated. 

How Do I Reduce the Risk of Toxic Shock Syndrome if I am Using Tampons
Always use a 100% cotton tampon (like Crimson's).  This is the advice of the world's leading expert on Toxic Shock Dr Phil Tiernio who has spent nearly 40 years researching TSS.  Dr Tiernio says there have there been no known cases of TSS associated with an all cotton tampon. Learn more.

Other steps you can take include: 

1. Always Wash Your Hands Thoroughly Before Handling Tampons. 
2. Use the Tampon Immediately After Unwrapping. Don’t Place It On Any Surface. 
3. Use Only One Tampon at A Time – ensure you have removed the last tampon before inserting a new one. 
4. Don’t Force the Tampon Into your Vagina. 
5. Use Lowest Absorbency Necessary for Your Needs. 
6. Change your Tampon Every 4-8 Hours - If you are likely to sleep more than 8 hours overnight do not use a tampon, use a sanitary pad. 
7. Only Use a Tampon When Menstruating – otherwise you can upset the delicate balance of the protective mucous that your vagina produces to keep it clean and healthy. 

Unlike many of our competitors we do not want to squeeze every cent out of you on shipping costs.  Shipping is $3.75 unless you live rurally which costs  a little more at $6.50.  Orders received by 1pm ship that day unless you have specified which day you would like your order to arrive each month.  We will be shipping to Australia very soon. 

We are based in New Zealand and our terms of use are governed by our law here.

We respect your privacy.  Your name, address and email are only used by us to send out newsletters and any orders you may place.Where we are required to use a third party provider for particular features to work, such as MailChimp (for newletters), any personal information you provide (e.g. your email address) will be stored by the third party provider. Otherwise we will never provide your personal details to anyone else unless we have your permission. 

Safe Storage of Credit Card Information

When ordering, your credit card information is sent directly to the credit card merchant and encrypted on a secure SSL Shopify authorised server (Stripe), which has the highest level of payment processing security compliance available (PC1). We do NOT store your credit card details on our system.  

The Crimson checkout is secure. The pages hang out on a SSL secure server that encrypts the data at time of entry. The URL for the payment page starts with https. The 's' indicates that the site is secure. On most browsers you can click on the https to see the Security Certificate. The padlock next to the https also tells you that a site is secure.

If you have a My Account, a key derivation function called bcrypt is used to hash your password. So if you type in say ‘fiDo25’ and submit, it turns 'fiDo25' into an encrypted hash. We never see or store your actual password. Your stored shipping address and order history live in our secure/https admin. Once you are securely logged in, it is relayed so you can view on your My Account page. With a strong password that is known only to you, no one else can access that information.

Use of Cookies

We use cookies on our site where they are required for particular features to work.  For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. 

We do use social networking services such as Facebook, Instagram and YouTube to communicate with the public about our products. When you communicate with us using these services, the social networking service may collect your personal information for its own purposes. These services may track your use of our website on those pages where their links are displayed. If you are logged in to those services (including any Google service) while using our site, their tracking will be associated with your profile with them. These services have their own privacy policies which are independent of ours.

All the contents of this website is subject to Copyright.  Any copying, plagerizing or infringement of that copyright will not be tolerated and legal action will follow.

When you use this website you acknowledge that any potential or actual claim against Crimson is limited to NZ$250.00.